Mohave Electric Cooperative – Broadband Initiative FAQ’s

Where exactly is this service going to be offered?

Mohave Electric Cooperative, partnered with TWN Communications, will design a network consisting of fiber optic solutions. The goal is for ALL MEC members to have access to at least a 25x25 connection when the project is complete. Members will be able to influence where fiber optic internet is deployed using an online pre-registration format that will track interest and demand.

How do I pre-register for this service?

You can pre-register for service on our website. Once service becomes available in your area, we will notify you to complete the sign-up process. Pre-registration is not a commitment or contract but is important to the project construction by helping MEC and TWN identify the areas of member interest for broadband deployment.

How long before fiber internet becomes available in my area?

The best way to receive updates is to pre-register. You will be able to track progress and find updates on the project’s website. TWN will begin construction of the network infrastructure soon and anticipates service will be available to members in phases and in different areas at different times. Availability in some member locations is expected later this year.

What does this mean for me?

This means that you will have access to an affordable reliable broadband service providing at least 25 Mbps of download speeds and all the way up to 1 Gbps or more.

What does fiber optic mean?

Fiber optic is a type of broadband connection consisting of or using thin flexible fibers with a glass core through which light signals can be sent with very little loss of strength.

How does fiber optic differ from fixed wireless internet?

Fiber optic uses fiber optic cables to transmit an internet signal. Fixed wireless internet uses radio waves to transmit internet wirelessly between tower sites. Fixed wireless technology requires a line-of-sight to the signal to receive service, whereas fiber optic service will be hard-wired directly to your home or business.

What does Wi-Fi mean?

Wi-Fi refers to a hotspot or an area that you can connect to the internet wirelessly. You can set up a Wi-Fi hotspot at a specific location, like a park or an event. Or you can use a Wi-Fi router in your home to connect to your internet wirelessly.

What are the benefits of fiber optic?

Reliability — over older, weaker copper-based technologies (DSL).
Sustainability — Not susceptible to most weather conditions (unlike satellite).
Speed — Fiber optic service generally offers faster speeds than other technologies.

Does fiber optics have a wireless option?

A fiber connection will bring service to your home using a fiber-optic, cable-like cord, which will connect to a communications device installed inside of your home or business. For Wi-Fi, or wireless access within your home, a wireless router will be provided at the time of installation.

Who is the company?

TransWorld Network, Corp. or TWN Communications, has been a trusted partner of Mohave Electric Cooperative since 2010. TWN has been in the telecom industry for over 30 years with a mission to bring communication services to rural and underserved markets.

What will our plan options be? Will it be one flat rate, or will each plan have data limits?

All plan options come with unlimited data and are symmetrical upload/download speeds.

The residential plans are:

  • 25 Mbps = $49.95* per month
  • 50 Mbps = $59.95* per month
  • 100 Mbps = $79.95* per month
  • 1 Gbps = $119.95* per month

For business plans and large user needs, contact TWN.

*Services provided by TWN Communications. Certain restrictions apply. Available in select markets. For rates, additional regulatory fees and taxes will apply. Visit TWN Communications or Mohave Electric for more details.

Do I have to sign a contract for a year?

There is no term requirement for residential service. This is a month-to-month service. You will be required to sign a service level agreement (SLA) that outlines the terms and agreements to service.

Will TWN be digging up my property to install this?

In some cases, yes, if you have any underground utilities today, the new fiber connection will be underground as well. In addition, if you have underground utility rights-of-way crossing your property, TWN may also need to dig to bring fiber to other customers. We will make every attempt to ensure that these disturbances are minimal and as non-intrusive as possible.