Frequently Asked Questions (FAQ’s)

ALL MEC members will be able to subscribe to at least a 25×25 Mbps connection when the project is complete.

You can pre-register for service at our Fiber/Broadband page. Once service becomes available in your area, we will notify you to complete the sign-up process. Pre-registration is not a commitment or contract but is important to the project construction by helping to expedite your installation if you decide to subscribe and also helps MEC and TWN identify the areas of member interest for broadband deployment.

Yes, each address/location will need to be pre-registered individually.

The best way to receive updates is to pre-register at our Fiber/Broadband page. Construction of the fiber network began in December 2020 and TWN has service available to MEC members in some areas now. Construction will continue in phases with a goal of reaching all MEC members during our planned 5 year build out.

Yes, TWN’s fiber services will be available to both homes and TWN offers enhanced solutions for businesses.

From virtual-PBX capability to simple Internet connectivity to network security services, including firewall and layer-3 virtual private networking (IP-VPN) small and medium scale commercial entities can enjoy high-quality interconnection for most distance-learning, telecommuter, social-networking, and internet-presence needs. In addition to these services, TWN provides a robust suite of advanced layer-2 private networking options. These services come with guaranteed performance, protocol-based isolation of information flows and engineered redundancy at speeds to 100Gb/s, to provide even the largest enterprise with state-of-the-art private networks. For more information, please contact us by email or by calling (928) 763-1100, and pressing option 0. Mike William’s TWN’s local Enterprise Business Sales Representative by calling (928) 444-8722, emailing Mike Williams, or visit 2020 Silver Creek Road #113D.

Fiber optic is a type of broadband connection consisting of or using thin flexible fibers with a glass core using light signals that can be sent with very little loss of strength.

Fiber optic uses glass core jacketed cables to transmit data using light signals to transmit an internet signal. Cable and DSL use copper cables to transmit data using an electrical internet signal. Fiber is the industry gold standard, and is a more effective method to transmit larger amounts of data when compared to the older methods such as cable and DSL.

Wi-Fi refers to a hotspot or an area that you can use to connect to the internet wirelessly. You can set up a Wi-Fi hotspot at a specific location, like a park or an event. Or you can use a Wi-Fi router in your home to connect to your internet wirelessly.

There are many benefits for choosing TWN all fiber internet. For details about the service click on “WHY CHOOSE TWN FIBER INTERNET”.

TWN’s fiber connection will bring service to your home using a fiber-optic, cable-like cord, which will connect to a communications device installed inside of your home or business. A wireless router will be provided at the time of installation.

TransWorld Network, Corp. or TWN Communications, has been a trusted partner of Mohave Electric Cooperative since 2010. TWN has been in the telecom industry for over 30 years with a mission to bring communication services to rural and underserved markets.

MEC has worked with TWN since 2010 to provide fixed wireless internet service to many parts of MEC’s service territory. TWN is now offering a 100% fiber solution that will offer fast, reliable fiber services to MEC’s members.

No. This is a standalone service, and it will not affect your electric rates.

Fiber based service is the best, but not the only option for gaming. Fiber will provide a state of the art, fast connection with no interruption.

TWN has never utilized a “bait and switch” pricing tactic and will not do that in the future.The base price for services will remain the same, with negligible changes in tax or regulatory charges as they may occur.

No, the information collected will not be shared outside of Mohave Electric Cooperative or TWN. The information will be used to send project updates and help determine what locations have the highest interest.

You may contact us by email or by calling (928) 763-1100, and pressing option 0. Or visit 2020 Silver Creek Road #113D.

TWN will mail postcards, send emails and call those who have pre-registered. Click here to pre-register https://www.mohaveelectric.com/broadband/.

TWN Communications will maintain the network, provide technical support, customer care and invoicing.

No. Internet services will be invoiced monthly by TWN Communications.

Yes. TWN will hire local technicians to maintain the network and install-service at subscriber locations.

This service will be available to anyone who has access to the fiber network, which at this time the build is being focused on Mohave Electric’s members.