Frequently Asked Questions (FAQ’s)

Where exactly is this service going to be offered?

Mohave Electric Cooperative, partnered with TWN Communications, will design a network consisting of fiber optic solutions. The goal is for ALL MEC members to have access to at least a 25×25 connection when the project is complete. Members will be able to influence where fiber optic internet is deployed using an online pre-registration format that will track interest and demand.

How do I pre-register for this service?

You can pre-register for service at  https://www.mohaveelectric.com/broadband/ Once service becomes available in your area, we will notify you to complete the sign-up process. Pre-registration is not a commitment or contract but is important to the project construction by helping MEC and TWN identify the areas of member interest for broadband deployment.

I have more than one location that needs internet services. Do I need to pre-register them individually?

Yes, each address/location will need to be pre-registered individually.

How long before fiber internet becomes available in my area?

The best way to receive updates is to pre-register. You will be able to track progress and find updates at the project’s website, https://mohaveelectric.com/broadband/. TWN will begin construction of the network infrastructure in December 2020 and anticipates service will be available to members in some areas soon. Construction will continue in phases with a goal of reaching all of our members during our planned 5 year build out.

Is this offered to homes and businesses?

Yes, this service will be available to both homes and enhanced solutions for businesses.

What are some of the enhanced business solutions?

From virtual-PBX capability to simple Internet connectivity to network security services, including firewall and layer-3 virtual private networking (IP-VPN) small and medium scale commercial entities can enjoy high-quality interconnection for most distance-learning, telecommuter, social-networking and Internet-presence needs. In addition to these services, TWN provides a robust suite of advanced layer-2 private networking options. These services come with guaranteed performance, protocol-based isolation of information flows and engineered redundancy at speeds up to 100Gb/s, to provide even the largest enterprise with state-of-the-art private networks. For more information please contact RoJeana Wymbs Mohave Electric’s Broadband Member Liaison at 928-763-1100 option 0 or broadband@mohaveelectric.com.

What does this mean for me?

This means that you will have access to an affordable reliable broadband service providing at least 25×25 Mbps of upload and download speeds and all the way up to 1×1 Gbps or more.

What does fiber optic mean?

Fiber optic is a type of broadband connection consisting of or using thin flexible fibers with a glass core through which light signals can be sent with very little loss of strength.

How does fiber optic differ from cable and DSL internet?

Fiber optic uses glass core jacketed cables to transmit an internet signal. Cable and DSL use copper cables to transmit an internet signal. Fiber uses a light signal to send data. Fiber is the gold standard, and is more effective method to transmit data when compared to the older method such as cable and DSL.

What does Wi-Fi mean?

Wi-Fi refers to a hotspot or an area that you can connect to the internet wirelessly. You can set up a Wi-Fi hotspot at a specific location, like a park or an event. Or you can use a Wi-Fi router in your home to connect to your internet wirelessly.

What are the benefits, features, plan options, and cost of TWN’s fiber optic internet service?

There are many benefits for choosing TWN internet when it becomes available. For details about the service click on “WHY CHOOSE TWN FIBER INTERNET”.

Does fiber optics have a wireless option?

A fiber connection will bring service to your home using a fiber-optic, cable-like cord, which will connect to a communications device installed inside of your home or business.For Wi-Fi, or wireless access within your home, a wireless router will be provided at the time of installation. Link for picture of equipment on new install tab?

Will only one company be offering fiber optics?

While there may be other competitors in the area, MEC will be working with TWN to provide this service to members.

Who is the company?

TransWorld Network, Corp. or TWN Communications, has been a trusted partner of Mohave Electric Cooperative since 2010. TWN has been in the telecom industry for over 30 years with a mission to bring communication services to rural and underserved markets.

What is Mohave Electric’s relationship with this company?

MEC has worked with TWN for many years to provide fixed wireless internet service to many parts of our service territory.TWN is now offering a fiber solution that will offer fiber optic service to MEC’s members.

If Mohave Electric is involved, will it affect my electric rates?

No. This is a standalone service and it will not affect your electric rates.

Is this the best option available for online gaming?

Fiber based service is definitely the best, but not the only option for gaming.Fiber will provide a state of the art, fast connection with no interruption.

If I switch from my current internet provider, what assurances do I have my rates won’t skyrocket soon after?

TWN has never utilized a “bait and switch” pricing tactic and will not do that in the future.The base price for services will remain the same, with negligible changes in tax or regulatory charges as they may occur.

Is the information collected in pre-registration shared with others?

The information collected is going to be used to determine what locations have the highest interest.It will not be shared outside of Mohave Electric Cooperative or TWN.

Who can I talk to about the features and options of this service?

You can contact MEC’s Fiber/Broadband Member Liaison at 928-763-1100 and press option 0 or email broadband@mohaveelectric.com.

How will I know when service is available at my home?

Once service is available at your home or business, TWN will send out communications by direct mail to those locations. In addition, email blasts will be sent to those who pre-register. Click here to pre-register https://www.mohaveelectric.com/broadband/.

Will TWN be digging up my property to install the fiber?

In some cases, yes if you have any underground utilities today, the new fiber connection will be underground as well. In addition, if you have underground utility rights of way crossing your property, TWN may also need to dig to bring fiber to other customers. We will make every attempt to ensure that these disturbances are minimal and as non-intrusive as possible. For more information about the fiber network construction and service connection click “MEC/TWN Broadband Construction and Installation.”

Who maintains the service after it is installed?

TWN Communications will maintain the network, provide technical support, customer care and invoicing.

Will I pay MEC for the internet service?

No. internet services will be invoiced monthly by TWN Communications.

Will local jobs be created as a result of MEC’s and TWN’s build out?

Yes. TWN will hire local technicians to maintain the network and install customers.

Will this service be available only to MEC members?

This service will be available to anyone who has access to the fiber network, which at this time the build is being focused on Mohave Electric’s members. Non-members are encouraged to contact MEC’s Fiber/Broadband Member Liaison at 928-763-1100 and press option 0 or email broadband@mohaveelectric.com.