Construction and Installation FAQ's
Construction of MEC’s fiber network began in December 2020. The goal is to bring fiber to every Mohave Electric meter, with construction in phases over approximately five years. The fiber-based network will improve reliability throughout MEC’s electrical system and provide opportunity to offer enhanced member services such as TWN’s internet service.
MEC will mail two letters. The first letter is mailed to the property owner, and the second letter is mailed to the MEC member. In some cases, this will be the same person/s.
Generally, the wires for fiber broadband will follow the path of your current electric service.
Underground: If they currently run underground, the fiber wires will run underground, as well. If you have your own private underground lines, we will need your help to locate these lines. Examples of these underground lines are for systems such as irrigation sprinklers, gas BBQ, landscape lighting, pool equipment, or other private underground systems. Please collect any information you have for the location of these private underground lines. It is important for us to have this information when we conduct our site visit in the future. We will notify you at a later time to schedule a site visit.
Overhead/Aerial: If the wires for your current electric service are overhead, the crews will generally follow that same path.
In some cases, yes if you have any underground utilities today, the new fiber connection will be underground as well. In addition, if you have underground utility rights of way crossing your property, TWN may also need to dig to bring fiber to other customers. We will make every attempt to ensure that these disturbances are minimal and as non-intrusive as possible.
No, you don’t need a drop for each structure. We will plan for one drop per property, normally on the main structure like a home or business, unless otherwise requested.
In order to bring MEC’s fiber to each meter, there may be a small junction box, or NID attached nearthe meter location. At some service locations the meter will have a direct connection with the fiber.
For members that choose TWN to provide internet service, TWN will install a modem (ONT) and wifi router inside the home or business.
Once service is available at your home or business, TWN will send out communications by direct mail to those locations. In addition, email blasts will be sent to those who pre-register. mohaveelectric.com/broadband/
MEC members pay no installation fee for standard business/residential internet installations.
There are no equipment rental fees with TWN internet service.
Residential and business plans will be offered as service becomes available. See “Why Choose TWN Internet” for more information. PLAN INFORMATION HERE
For questions about the fiber network construction, please call (928) 763-4115, and press option 1, then press 5 for MEC’s call center during normal business hours, Monday through Friday, 8:00 a.m. to 5:00 p.m.
Visit RoJeana Wymbs, Fiber/Broadband Member Liaison, at our Member Service Office, 928 Hancock Road, with any questions you might have about this service. RoJeana can also be reached by phone at 928-763-1100, option 0.