Outage Reporting 101
When should a member call MEC and report an outage?
Do you ever wonder whether it’s necessary to report your power outage to Mohave Electric Cooperative? The answer is a resounding “yes!” When your residence or business is out of power, we need to know as soon as you are aware of it.
Call us toll free at: 1-844- MEC-COOP (1-844-632-2667)
Our new automated outage reporting system integrates member information with operations and system information making reporting easier for you and allowing us to speed up response and restoration time. In order for that to happen, your account information must be current.
When you call 1-844-MEC-COOP to report an outage you will hear a greeting “Welcome to Mohave Electric Cooperative’s outage management system.” You will be prompted to “press 1” to enter an outage. If the phone number you are calling from is recognized by MEC’s system, you will hear options to report the outage location.
If the phone number is not recognized, you will hear options to look up your account by phone number or account number. Your Mohave Electric account number can be found on your printed bill or by logging into your online account using SmartHub®. If you have more than one Mohave Electric service location, the best way to report an outage is by using the account number for the service location experiencing the outage. For more information, call our Member Service Office at 928-763-1100.
We are here to serve you.
As members of the Cooperative ourselves, our Board of Directors, management and employees strive to provide you with the best possible service. If you have any questions about our services, or would like to update your contact information, please call us at 928-763-1100.