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Archives FAQs
Will TWN be digging up my property to install this?
In some cases, yes, if you have any underground utilities today, the new fiber connection will be underground as well. In addition, if you have underground utility rights-of-way crossing your property, TWN may also need to dig to bring fiber…
Some providers say they provide “unlimited” but after I stream just a few videos it slows to a crawl for the rest of the month. Is this the same?
No! It’s not the same, TWN will not throttle speeds. What you sign up for is what you get.
How will I know when service is available at my home?
Once service is available at your home or business, TWN will send out communications by direct mail to those locations. In addition, email blasts will be sent to those who pre-register at Mohave Electric.
Who can I talk to about the features and options of this service?
You can contact TWN’s dedicated support team at (888) 227-2095 or email them.
Do I have to sign a contract for a year?
There is no term requirement for residential service. This is a month-to-month service. You will be required to sign a service level agreement (SLA) that outlines the terms and agreements to service.
Is there an installation charge?
For MEC members, there is no installation charge on our standard residential plans.
Cost of unlimited access?
There are no data caps for this service. You will have unlimited access.
What will our plan options be? Will it be one flat rate, or will each plan have data limits?
All plan options come with unlimited data and are symmetrical upload/download speeds. The residential plans are: 25 Mbps = $49.95* per month 50 Mbps = $59.95* per month 100 Mbps = $79.95* per month 1 Gbps = $119.95* per month…
Is this the best option available for online gaming?
Fiber-based service is definitely the best, but not the only option for gaming. Fiber will provide a state of the art, fast connection with no interruption.
Is the information collected in pre-registration shared with others?
The information collected is going to be used to determine what locations have the highest interest. It will not be shared outside of Mohave Electric Cooperative or TWN.