Mohave Electric Cooperative - Broadband Initiative FAQ's

This service will be available to anyone who has access to the fiber network, which at this time the build is being focused on Mohave Electric’s members. Non-members are encouraged to contact TWN and inquire about internet service availability options at (888) 227-2095.

Yes. TWN will hire local technicians to maintain the network and install customers.

No. You will be invoiced monthly by TWN Communications.

TWN Communications will maintain the network, provide technical support, customer care, and invoicing.

In some cases, yes, if you have any underground utilities today, the new fiber connection will be underground as well. In addition, if you have underground utility rights-of-way crossing your property, TWN may also need to dig to bring fiber to other customers. We will make every attempt to ensure that these disturbances are minimal and as non-intrusive as possible.

No! It’s not the same, TWN will not throttle speeds. What you sign up for is what you get.

Once service is available at your home or business, TWN will send out communications by direct mail to those locations. In addition, email blasts will be sent to those who pre-register at Mohave Electric.

You can contact TWN’s dedicated support team at (888) 227-2095 or email them.

There is no term requirement for residential service. This is a month-to-month service. You will be required to sign a service level agreement (SLA) that outlines the terms and agreements to service.

For MEC members, there is no installation charge on our standard residential plans.