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Archives FAQs
What changes would I see on my bill if the rates are approved?
Currently residential customers pay for energy on a tiered rate based on usage – the higher your usage is, the higher tier you shift to and the higher rates you will pay. That won’t change except that the rates in…
Why should MEC raise the Customer Charge?
In the past 10 years, MEC has spent nearly $45 million in improvements just in the infrastructure to ensure load growth and reliability. Additionally, MEC has allocated an additional $2.9 million in IT security infrastructure including cybersecurity. These are fixed…
Didn’t we just have a rate hike?
The last rate increase was in 2012 after a Cost of Service Study showed that fixed costs and energy costs needed adjustment. The Arizona Corporation Commission approved an adjustment, but not the requested adjustment causing a shortfall in covering the…
When can we expect to see the new rates?
The new rates have been implemented for February electric usage. These rates will be seen in the March billing period.
When was the rate case approved?
The expediated rate case was approved by the Arizona Corporation Commission on February 22, 2023.
Why are new rates needed?
Costs everywhere are rising including the costs on electrical materials which has caused our costs to rise and budget margins to drop below 1%. We didn’t want to change rates during COVID-19, and when we completed a Cost of Service…
Will this service be available only to MEC members?
This service will be available to anyone who has access to the fiber network, which at this time the build is being focused on Mohave Electric’s members. Non-members are encouraged to contact TWN and inquire about internet service availability options…
Will local jobs be created as a result of MEC’s and TWN’s build out?
Yes. TWN will hire local technicians to maintain the network and install customers.
Will I pay MEC for the service?
No. You will be invoiced monthly by TWN Communications.
Who maintains the service after it is installed?
TWN Communications will maintain the network, provide technical support, customer care, and invoicing.