Mohave’s free SmartHub®*online bill pay services are simple, safe and convenient. E-Bill will save you time by allowing you to make payments online 24 hours per day, 7 days a week. It takes only minutes to pay online saving you time and expense. No more trips to the post office. No more expense for checks and postage.
*NISC and the SmartHub Logo are trademarks of National Information Solutions Cooperative, Inc. in the U.S. and other countries.
· Credit Card
· Debit Card
Choose one-time payment with a credit/debit card or with eCheck* plus you can store information for future and/or recurring automatic payments to make paying even easier.
With Mohave Smart Hub online bill pay, you may also access your account information:
· Billing Detail
· Payment History
· Usage History
· Update member information
New users can sign up for secure personal account access. Returning users log in with your email address and confidential password.
What is eCheck?
eCheck is a payment option that is deducted from your checking account electronically through our E-Bill system instead of using a debit or credit card. Simply choose the option to pay by “checking account.” Payment is automatically deducted from your checking account for the designated amount on the day you process payment. If you would like to pay from your checking account on an ongoing basis, Mohave Easy Pay may be a good option for you.
Mohave Easy Pay
Easy Pay is another option to make payments from your checking account with automatic bill payment through your bank. When you sign up for Easy Pay, payments are drafted from your bank account on the due date printed on your bill for the net amount shown. Your regular bank statement will reflect the transaction.
To sign up for Easy Pay, download the application, complete and return with your bill payment or drop it at our Member Service Office at 928 Hancock Road, Bullhead City. Easy Pay Application
Members will continue to receive monthly statements through the mail even when paying by E-Bill.
No Computer – No Problem!
Use Our Member Resource Center
It’s easy to make a payment online at our Member Service Office at 928 Hancock Road. Our Member Resource Center is a convenient way to make payments online with a debit or credit card using secured account access. First time users will need their Mohave Electric account number to set up their account. Not computer savvy? Our Member Service Representatives are available to help you Monday - Friday, 8 am to 5 pm.
Interactive Voice Response System
Make payments by phone with our Interactive Voice Response System 24 hours per day, 7 days a week with:
· Credit Card
· Debit Card
Call toll free: 877-371-9379
Budget Payment Plan
The Budget Payment Plan is offered to help customers budget electric service payments evenly over a 12-month billing cycle. Knowing what your monthly electric bill will be makes it easier to budget effectively. The Plan is available to all residential service customers who have a current account balance (no past-due amounts outstanding) and who have had service at their current residence for the past 12 consecutive months. For more information on Budget Payment Plan click here.
An Optional Pay-As-You-Go Plan
- Eliminate deposits and monthly bills
- Customize a payment schedule
- Buy electricity at your convenience
- Monitor your consumption
What is Mohave Prepay?
Mohave Prepay is an optional pay-as-you-go plan under an Arizona Corporation Commission approved tariff that allows qualified Residential Members to prepay for electricity when you want and in the amounts you want. Instead of paying a monthly bill for electric service provided, usage is calculated daily and payments made in advance. Mohave Prepay members never pay a late charge, disconnect fee, or reconnect fee so long as their prepay account is not closed. New Prepay customers pay the standard $5 membership fee (if not previously paid), a $40 establishment fee and establish a prepaid account balance of at least $40.
Is Mohave Prepay the right choice for me?
If it would be easier for you to receive electric service without posting a deposit and to make smaller more frequent payments rather than one larger payment each month, Mohave Prepay may be for you. Purchasing power is quick and easy, even on weekends and holidays through Mohave’s automated phone and internet remote bill pay service.
Mohave Prepay is only available to qualified Mohave residential customers. It is not available if you are enrolled in Budget Billing, Time of Use, Net Metering, have 3-phase service or have a Critical Account (dependent on electric service for health reasons). As a Prepay Customer you must be able to physically reach your meter to press a reconnect button, receive and understand messages regarding your balance and to timely make prepayments by phone, Internet or at Mohave’s office. This service is not intended for members with physical infirmities, that are housebound, or that cannot readily receive messages and make payments over the phone or internet.
What if my Mohave Prepay account runs low?
You will receive a low balance notice by voice mail, e-mail or text message once your balance reaches a pre-determined level ($25, $35, or $50 depending on the season). This will give you time to purchase more power before the meter stops. If you do not purchase more power, the meter will stop and the power will turn off during Mohave’s normal business hours (Monday – Friday 8 a.m. – 5 p.m., excluding Mohave recognized holidays). However, your power will be re-energized within 2 to 24 hours once a payment is made bringing your prepaid balance to $20 or more. For the safety of you and your property, you must then press a reset button at your meter to restore electric service to your residence.
How do I check my account balance or make a payment?
By phone: 877-371-9379 (select Option #1) – any time or day
Online: www.mohaveelectric.com – any time or day
At our Office: 928 Hancock Road, Bullhead City, AZ -Monday-Friday 8am-5pm, except Mohave recognized holidays
Tell us If You Want To Sign Up
If you are interested in signing up for Mohave Prepay, let us know. Go to Mohave Electric’s home page and click on Contact Us in the upper right area of the page. Under Category… select Member Services from the pull down menu, then simply send us an email with your name and account number.
TERMS AND CONDITIONS OF MOHAVE PREPAY MAY CHANGE AT ANY TIME AS APPROVED BY MOHAVE AND THE ARIZONA CORPORATION COMMISSION.
Member Service representatives are available Monday - Friday, 8 am to 5 pm to help you at: 928-763-1100.