An Optional Pay-As-You-Go Plan
- Eliminate deposits and monthly bills
- Customize a payment schedule
- Buy electricity at your convenience
- Monitor your consumption
What is Mohave Prepay?
Mohave Prepay is an optional pay-as-you-go plan under an Arizona Corporation Commission approved tariff that allows qualified Residential Members to prepay for electricity when you want and in the amounts you want. Instead of paying a monthly bill for electric service provided, usage is calculated daily and payments made in advance. Mohave Prepay members never pay a late charge, disconnect fee, or reconnect fee so long as their prepay account is not closed. New Prepay customers pay the standard $5 membership fee (if not previously paid), a $40 establishment fee and establish a prepaid account balance of at least $40.
Is Mohave Prepay the right choice for me?
If it would be easier for you to receive electric service without posting a deposit and to make smaller more frequent payments rather than one larger payment each month, Mohave Prepay may be for you. Purchasing power is quick and easy, even on weekends and holidays through Mohave’s automated phone and internet remote bill pay service.
Mohave Prepay is only available to qualified Mohave residential customers. It is not available if you are enrolled in Budget Billing, Time of Use, Net Metering, have 3-phase service or have a Critical Account (dependent on electric service for health reasons). As a Prepay Customer you must be able to physically reach your meter to press a reconnect button, receive and understand messages regarding your balance and to timely make prepayments by phone, Internet or at Mohave’s office. This service is not intended for members with physical infirmities, that are housebound, or that cannot readily receive messages and make payments over the phone or internet.
What if my Mohave Prepay account runs low?
You will receive a low balance notice by voice mail, e-mail or text message once your balance reaches a pre-determined level ($25, $35, or $50 depending on the season). This will give you time to purchase more power before the meter stops. If you do not purchase more power, the meter will stop and the power will turn off during Mohave’s normal business hours (Monday – Friday 8 a.m. – 5 p.m., excluding Mohave recognized holidays). However, your power will be re-energized within 2 to 24 hours once a payment is made bringing your prepaid balance to $20 or more. For the safety of you and your property, you must then press a reset button at your meter to restore electric service to your residence.
How do I check my account balance or make a payment
- By phone: 877-371-9379 (select Option #1) – any time or day
- Online: www.mohaveelectric.com – any time or day
- At our Office: 928 Hancock Road, Bullhead City, AZ -Monday-Friday 8am-5pm, except Mohave recognized holidays
Tell us If you want to sign up
If you are interested in signing up for Mohave Prepay, let us know. Go to Mohave Electric’s home page and click on Contact Us in the upper right area of the page. Under Category…select “Prepaid Service Interest” from the pull down menu, then simply send us an email with your name and account number.
TERMS AND CONDITIONS OF MOHAVE PREPAY MAY CHANGE AT ANY TIME AS APPROVED BY MOHAVE AND THE ARIZONA CORPORATION COMMISSION.