On Aug. 6, 2019, the Arizona Corporation Commission approved Mohave Electric Cooperative’s Residential Disconnection of Service guidelines. It is important to MEC that members understand these guidelines and how it may affect those on different payment plans. Disconnections will now be based on the forecasted temperature levels as set by the National Weather Service for Bullhead City and Kingman.
When temperature alerts of “Major” or “Extreme” are received, there will be no disconnection of existing services. If a member’s residential service was already disconnected prior to the weather alert, it will not be restored.
The ACC order approving MEC’s modified rules was signed, and went into effect, on Wednesday, Aug. 7, 2019.
MEC disconnections, in accordance with the new rules, will take place Monday through Thursday during normal business hours, excluding weekends and MEC recognized holidays. MEC will not perform disconnections on Fridays in order to allow three full days for members to make a payment on their service account.
Members are encouraged to contact MEC if they are having difficulty making payments on their account during extended periods of heat. MEC can work with a member on a payment plan to keep them in good standing until the heat subsides and usage decreases, as well as provide information about low-income assistance as found in the MEC brochure “Programs to Help Members Save Energy and Money.”
Residential locations that have utilized their prepaid balance are subject to disconnection unless the forecasted temperatures are in the “Major” or “Extreme” range. Forecasted temperature ranges are evaluated daily and independently for Bullhead City and Kingman service areas.
Standard Pay Members
The new guidelines state that any time during the year when the NWS office in Las Vegas forecasts “Major” or “Extreme” temperatures in the MEC service area, power may not be disconnected. Forecasted temperature ranges are evaluated on a weekly basis and independently for Bullhead City and Kingman service areas.
Members maintaining a balance of less than $75 will not be disconnected. However, those owing more than $75 with a forecasted temperature warning of “Minor” or “Moderate” may be disconnected. Member deposits may be applied to past due balances in excess of $75. The member will have 10 days to contact MEC to make arrangements to restore the deposit on their account and will be offered a four-month installment plan to restore the deposit if needed. If a member has no deposit, the member must contact MEC within 10 days to make a payment arrangement on their delinquent balance and will be offered a four-month installment plan to pay and establish a deposit if needed.
Good credit is required in order to be waived from the requirement of posting a deposit.