Business Frequently Asked Questions (FAQ)

Are TWN's Business class unlimited?

Yes, there are no data caps or throttling.

Does TWN offer business class support?

Yes, business customers are provided 24-hour remote monitoring from our Network Operations Center.

What does TWN's Tech support look like?

We have 24x7x365 support with priority service calls and remote monitoring for all business customers.

Is there a VIP call in?

Yes, TWN’s VIP support line is answered 24x7x365.

Does TWN require contracts? Are they annual?

Yes, we offer 0-60 monthcontract options.

Are there contract by outs?

What are response times for outages?

What are response times for outages?

Business customers have top priority. TWN strives to have a technician on site within 24 hrs (same day in some cases).

What comes with the standard business plans?

Public IP address (IP Blocks can be purchased as well), Wi-Fi setup, remote monitoring, priority support and all services are backed by our SLA that guaranteed a 99.999% uptime rate.

Does TWN offer business phone options?

Yes, unlimited local and long-distance calling, multiple line set up with call routing/transferring, hunt groups, and more.

Does TWN offer cloud-based backup?

TWN does not offer any cloud-based backup at this time.